Refund & Returns Policy

Refunds and Returns Policy for Local Link Strategies

Effective Date: January 23, 2025

At Local Link Strategies, we are committed to providing high-quality digital marketing products and services, including e-books, consultations, website creation, SEO optimization, and more. We want you to be satisfied with your purchase. However, because we offer digital products and services that are often delivered instantly or customized to your needs, our refund and return policy differs from traditional physical products.

This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting a refund for the digital products and services we offer.

1. Eligibility for Refunds

Due to the nature of our digital products and services, we generally do not offer refunds for purchases once the service has been delivered or the product has been downloaded. However, we do offer a refund policy under the following conditions:

  • E-books: Once an e-book is downloaded or accessed, it is non-refundable.
  • Consultations and Services: If you are dissatisfied with a consultation or service, you may be eligible for a refund or partial refund if you notify us within 7 days of the purchase date.
  • Website Creation and SEO Optimization: Custom work such as website design or SEO optimization is non-refundable once the work has begun. If you are unsatisfied with the preliminary concepts or the project timeline, please contact us within 7 days to discuss possible adjustments.

2. Conditions for Refund Requests

To be eligible for a refund, you must meet the following conditions:

  1. Refund Request Timing: Refund requests must be made within 7 days of the purchase or service delivery date. After 7 days, we are unable to process refund requests.
  2. Unopened Products: If you have purchased a product such as an e-book and have not downloaded it, you may be eligible for a refund within 7 days of purchase.
  3. Service Dissatisfaction: If you are dissatisfied with a service, such as a consultation or a website design, you must provide a detailed explanation of the issue, and we will work with you to resolve the problem.
  4. Completion Status: Refunds will not be provided for services that have been completed or if the service has already been rendered.

3. How to Initiate a Refund

If you believe you are eligible for a refund, please follow these steps to initiate the request:

  1. Contact Us: Send an email to [[email protected]] with the subject line “Refund Request.”
  2. Provide Information: In your email, include the following information:
    • Your name or business name
    • The product or service you are requesting a refund for
    • The date of purchase
    • A detailed description of the issue or reason for the refund request
  3. Refund Review: Upon receiving your refund request, we will review it and respond within 5 business days. If we need additional information, we will contact you to discuss the matter further.
  4. Approval or Denial: After review, we will approve or deny the refund based on the conditions listed above. If approved, we will process the refund and notify you within 10 business days.

4. Fees and Costs

  • Transaction Fees: Please note that any transaction fees charged by payment processors (e.g., credit card processing fees) are non-refundable and may be deducted from the refund amount.
  • Custom Work: If you are requesting a refund for custom work, such as website creation or SEO optimization, we may retain a portion of the payment for work already completed prior to the refund request.

5. Non-Refundable Products and Services

Certain digital products and services are non-refundable once they are delivered or consumed, including:

  • E-books: Once downloaded or accessed, e-books are not eligible for a refund.
  • Custom Work: Website design, SEO optimization, and other services that have been personalized or customized are non-refundable after work has begun.
  • Courses or Memberships: If you purchase access to a course or membership program, please review the specific terms associated with the purchase, as these may not be refundable once accessed.

6. Customer Support

If you have any questions, concerns, or need assistance with initiating a refund, please contact us using the following information:

Email: locallinkmarketing@gmail.com
Phone: (438)838-3419

We are here to help and want to ensure you have a positive experience with our products and services. Our customer support will assist you with any issues you may have and work to resolve them as quickly as possible.

7. Changes to This Refunds and Returns Policy

We reserve the right to update or modify this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.

This Refunds and Returns Policy is designed to be fair to both our customers and our business, and we aim to provide transparency and a simple process for addressing concerns. If you need any further assistance or clarification, please do not hesitate to contact us!